Autonomous AI Agents in Telecom BSS Are Ready. Most Governance Models Aren’t.

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Textarea: Autonomous AI agents are transforming telecom BSS by moving beyond insights and recommendations to taking real-time actions that directly impact revenue, customer experience, and operations. But as AI agents gain greater autonomy, CSPs face a critical question: **who authorises these decisions, and who remains accountable for the outcomes?** Effective governance must define clear decision boundaries, approval mechanisms, escalation paths, and human oversight. The future of AI-driven BSS is not simply about enabling agents to act autonomously—it is about ensuring they act responsibly, transparently, and within business-defined guardrails while delivering measurable commercial value for communications service providers.