Market Overview and Dynamics
The North America self-service kiosks market is projected to grow from US$ 4,999.74 million in 2019 to US$ 8,568.29 million by 2027, registering a CAGR of 7.2% from 2020 to 2027. Organizations across various industries are increasingly focusing on automating their operations—particularly the sales process—by deploying smart self-service kiosks. While this shift enhances efficiency and customer experience, it also requires significant capital investment. Costs associated with the procurement, installation, processing, and maintenance of kiosks remain substantial.
The onset of the COVID-19 pandemic further intensified financial challenges. Many businesses faced cash flow constraints and were forced to adopt contactless payment solutions while reducing workforce numbers. These economic pressures have disrupted business operations and are likely to impact market dynamics over the forecast period due to prolonged recovery from recessionary trends.
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Key Market Segments
- By Component: The hardware segment held the largest market share in 2019, driven by the demand for durable and advanced physical systems for kiosk operation.
- By Type: The information kiosk segment dominated in 2019, highlighting the importance of customer self-service capabilities for accessing information quickly and efficiently.
- By Application: The retail sector accounted for a substantial share of the market in 2019, with increasing adoption of kiosks to streamline point-of-sale operations and enhance in-store customer experience.
Key Companies Profiled
The report draws from a range of primary and secondary sources, including company websites, annual and financial reports, government publications, and statistical databases. Key players in the North America self-service kiosks market include:
- Acrelec SAS
- Diebold Nixdorf, Inc.
- Embross
- Gemalto NV (a Thales Group company)
- KIOSK Information Systems, Inc.
- Meridian Kiosks
- NCR Corporation
- Olea Kiosks Inc.
- Posiflex Technology, Inc.
- VeriFone, Inc.
Reasons to Purchase the Report
- Gain a comprehensive understanding of the North America self-service kiosks market landscape and identify high-return market segments.
- Stay competitive by analyzing the evolving market dynamics and competitor strategies.
- Strategically plan mergers, acquisitions, and partnerships by identifying the most promising market opportunities.
- Make informed business decisions based on detailed segment performance analysis.
- Access reliable market revenue forecasts by segment for the period 2020–2027 within the North America region.
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Author’s Bio
Akshay
Senior Market Research Expert at Business Market Insights
