If you’ve ever tried to get in touch with Crypto.com support, chances are you’ve scrolled through forums or shady websites and come across numbers like 18771665. But here’s the truth bomb: Crypto.com does not offer customer service through phone support.
Yep, that’s right. Any phone number claiming to connect you to Crypto.com support is likely fake — and worse, could be a scam.
Let’s break down what you really need to know to safely and effectively reach Crypto.com’s customer support.
Why You Should Never Call Numbers Like 18771665
Scammers are clever. They know people get frustrated with slow support responses, especially when it involves money or crypto. That’s why they publish fake numbers like 18771665 and pose as official help agents.
🚨 Red flags to watch out for:
- They ask for sensitive information like your seed phrase, passwords, or 2FA codes.
- They request remote access to your device.
- They demand payments or crypto transfers to “verify” your account.
Avoid at all costs. Crypto.com will never ask for this information over the phone.
So, How Does Crypto.com Support Actually Work?
Crypto.com provides help through two primary official channels:
🔹 In-App Live Chat Support
This is the fastest and most reliable way to get help:
- Open the Crypto.com App.
- Tap the gear icon (⚙️) in the top-left corner to access Settings.
- Scroll down and tap Help Center.
- Tap the chat icon in the lower-right corner to start a live chat.
🔹 Help Center (Support Portal)
Their support site has a vast library of articles and guides:
- Crypto.com Help Center
- If your issue isn’t covered, scroll to the bottom and submit a request via their ticket system.
Common Crypto.com Support Issues They Handle
Here are the top reasons people contact Crypto.com support:
💳 Withdrawal or Deposit Issues
Funds stuck? Transaction not showing? Use live chat for real-time updates.
🧾 Account Verification Problems
ID upload errors or KYC delays? They’ll guide you through fixing it.
🔐 Security & Login Concerns
Locked out of your account or suspect suspicious activity? Reach out immediately via in-app support.
📲 App Errors or Glitches
If the app crashes or shows incorrect data, chat support can assist with troubleshooting.
How Long Does Crypto.com Support Take to Respond?
Honestly, it depends on the issue. For simple questions, live chat can respond within 10–30 minutes. For more complex problems (like transaction tracing), expect a wait of up to 24–48 hours.
💡 Tip: Submit your issue with all relevant screenshots and transaction IDs to speed up the process.
How to Stay Safe from Crypto Support Scams
✅ Use Only the Official Channels:
- Crypto.com App (Android/iOS)
- Help Center: https://help.crypto.com/
❌ Don’t Trust:
- Phone numbers like 18771665
- Support agents contacting you via Telegram, WhatsApp, or Reddit
- Third-party websites claiming to be Crypto.com
🔐 Always Enable Security Features:
- Use 2FA on your account.
- Monitor for unusual login attempts.
- Keep your recovery phrase secure and offline.
Reporting a Scam or Fake Number
If you’ve been targeted by a scam number like 18771665:
- Report it to Crypto.com via support chat.
- File a complaint with the FTC (in the U.S.) at https://reportfraud.ftc.gov
- Warn others by posting on forums or Reddit groups like r/Crypto_com
The Bottom Line
Fake numbers like 18771665 are traps — don’t fall for them. Crypto.com only operates through secure, digital channels. While it might be frustrating to wait for a reply through chat or tickets, that’s still 100x safer than calling a scammer who’s fishing for your private info.
Stay smart, stay secure, and keep your crypto safe.
FAQs
- Does Crypto.com have a phone number?
No, Crypto.com does not offer phone support. Only chat and email ticketing are available. - What should I do if I called a fake number like 18771665?
Immediately change your passwords, enable 2FA, and report the incident to Crypto.com and relevant fraud authorities. - Is Crypto.com customer support 24/7?
Yes, live chat support is available 24/7 through the app. - Can I email Crypto.com for help?
Email is not their primary support method. Use the in-app chat or Help Center ticket system for best results. - How do I verify a support message is really from Crypto.com?
Only respond to messages within the official app or their verified email domain (@crypto.com). Never click unknown links or give out your credentials.
