QuickBooks Payroll is an essential tool for businesses managing employee payments, tax filings, and direct deposits. However, while using QuickBooks Payroll, you might encounter a frustrating issue called the Internet Connection Read Error. This error can occur when you’re trying to update payroll, send direct deposits, or connect to the Intuit server for payroll processing.
If you’re seeing a message that says “Internet connection error – unable to read the connection from the server” or something similar, you’re not alone. This article will walk you through everything you need to know about this problem — from causes and symptoms to effective solutions. For fast, expert assistance, call +1-(855)-954-6208.
What Is the QuickBooks Payroll Internet Connection Read Error?
This error generally occurs when QuickBooks Desktop fails to establish or maintain a stable internet connection with Intuit’s payroll server. As a result, the payroll update fails, or you’re unable to process payroll tasks like sending direct deposits or retrieving tax tables.
You may receive one of the following error messages:
- “QuickBooks Payroll: Internet Connection Error”
- “QuickBooks cannot read the internet connection settings.”
- “Cannot connect to the server. Check your internet connection and try again.”
Main Causes of the Error
Several issues can interfere with QuickBooks’ ability to connect to the payroll server. Common causes include:
- Incorrect Internet or Security Settings
Firewall, antivirus, or network settings may block QuickBooks from accessing the internet. - Outdated QuickBooks Desktop Version
If your software isn’t updated, it may not be compatible with Intuit’s servers. - Internet Explorer Misconfiguration
QuickBooks uses Internet Explorer settings to connect to the internet, even if it’s not your default browser. - Damaged or Corrupted QBW.ini or other QuickBooks configuration files
Internal file corruption may affect connectivity and communication with external servers. - Unstable Internet Connection
Fluctuating internet or poor bandwidth can disrupt server communication. - Expired Payroll Subscription
If your payroll service isn’t active, you may be denied access to payroll updates or features.
Symptoms of the Payroll Internet Connection Read Error
Here are signs that you might be dealing with this issue:
- You are unable to download payroll updates.
- Direct deposit uploads fail.
- An internet connection error pops up even when you are connected to the internet.
- The software freezes or crashes when trying to process payroll.
- The system prompts repeated login attempts when accessing payroll features.
How to Fix QuickBooks Payroll Internet Connection Read Error
Try these step-by-step solutions to troubleshoot and fix the problem.
1. Check Your Internet Connection
Make sure you’re connected to a working, stable internet connection:
- Open a web browser and visit any website to confirm internet access.
- Restart your router or modem if the connection is weak or unstable.
- Avoid public or restricted networks when working with QuickBooks.
2. Configure Internet Explorer Correctly
QuickBooks relies on Internet Explorer’s settings to connect to the internet.
- Open Internet Explorer.
- Go to Tools > Internet Options > Advanced Tab.
- Scroll down and ensure TLS 1.2 is checked (and SSL 2.0/3.0 unchecked).
- Click Apply > OK, then close the browser.
Even if you use another browser like Chrome or Edge, this step is still necessary for QuickBooks.
3. Set QuickBooks as an Exception in Firewall and Antivirus
Your firewall or antivirus might be blocking QuickBooks services.
- Open your antivirus or firewall settings.
