QuickBooks Error 12031: Causes, Solutions, and How to Fix It

If you’re using QuickBooks and have encountered Error 12031, you’re not alone. This common issue can disrupt your workflow, particularly when trying to download updates or make transactions online. But don’t worry — QuickBooks Error 12031 is generally fixable with a few troubleshooting steps.

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In this blog, we’ll dive into the causes of QuickBooks Error 12031, how to resolve it, and how to prevent it from recurring.

What is QuickBooks Error 12031?

QuickBooks Error 12031 typically appears when QuickBooks fails to connect to the internet for downloading updates or accessing online banking features. You may encounter this error while updating the software, downloading a payroll update, or connecting QuickBooks to your bank account for online transactions.

The error message usually appears as:

“Error 12031: The update did not complete successfully.”

This error may prevent you from updating QuickBooks or completing other necessary tasks, making it essential to resolve it quickly.

Common Causes of QuickBooks Error 12031

QuickBooks Error 12031 can be triggered by several factors, including:

  1. Internet Connection Issues: A slow or unstable internet connection can cause QuickBooks to time out or fail when trying to access online resources.

  2. Firewall or Antivirus Software: Security software like firewalls or antivirus programs might block QuickBooks from accessing the internet, leading to this error.

  3. Proxy Server Problems: If you’re using a proxy server for your internet connection, QuickBooks may not be able to connect to the update servers, causing the error.

  4. Outdated QuickBooks Version: Using an outdated version of QuickBooks can lead to compatibility issues, preventing the software from connecting properly.

  5. Damaged QuickBooks Installation: Corrupted files in your QuickBooks installation may also trigger Error 12031.

  6. Incorrect System Date and Time Settings: If your system’s date and time settings are wrong, QuickBooks may fail to sync with external servers, leading to this error.

How to Fix QuickBooks Error 12031

Now that we know the common causes, let’s dive into practical steps to fix QuickBooks Error 12031.

1. Check Your Internet Connection

A poor or intermittent internet connection is one of the most common causes of this error. Here’s how to check:

  • Try opening a website or using another internet-dependent service to verify your connection.

  • If you’re using Wi-Fi, consider switching to a wired connection for better stability.

  • Restart your modem and router to ensure your connection is strong and stable.

2. Temporarily Disable Firewall and Antivirus

Sometimes, your firewall or antivirus software might block QuickBooks from connecting to the internet. To test if this is the issue:

  • Temporarily disable your firewall or antivirus software.

  • Try updating QuickBooks again to see if the error is resolved.

  • If the error goes away, you’ll need to adjust your security software’s settings to allow QuickBooks to access the internet. Ensure you reactivate your firewall/antivirus after testing.

3. Check Proxy Settings

If you use a proxy server to access the internet, it may be interfering with QuickBooks’ ability to connect. Here’s how to check and fix this:

  • Open QuickBooks Desktop.

  • Go to Edit > Preferences > Internet Connection Setup.

  • Ensure the proxy settings are configured correctly or choose No Proxy if applicable.

  • Save your changes and try the update again.

4. Update QuickBooks

Outdated versions of QuickBooks can sometimes cause errors. It’s essential to stay up-to-date to avoid compatibility issues:

  • Open QuickBooks and click on Help in the menu bar.

  • Select Update QuickBooks.

  • Click Update Now and allow QuickBooks to download and install the latest updates.

  • Restart your computer after updating to apply the changes.

5. Check Date and Time Settings

Incorrect system date and time settings can cause syncing issues with QuickBooks, leading to Error 12031. To check and adjust your settings:

  • Right-click on the date and time in the bottom-right corner of your screen.

  • Select Adjust date/time and make sure everything is set correctly.

  • If the date or time is incorrect, update it to the correct values.

6. Repair QuickBooks Installation

A corrupted QuickBooks installation can also trigger Error 12031. You can try repairing QuickBooks to fix any issues with the installation:

  • Go to Control Panel > Programs > Programs and Features.

  • Find QuickBooks in the list, right-click, and choose Uninstall/Change.

  • Select Repair and follow the on-screen instructions.

  • Restart your computer after the repair process is completed.

7. Use QuickBooks Database Server Manager (For Multi-User Setup)

If you’re working in a multi-user environment, QuickBooks Error 12031 could be due to issues with the QuickBooks Database Server Manager:

  • Download and install the QuickBooks Database Server Manager on the server computer if it’s not already installed.

  • This tool ensures proper communication between the server and other systems in a multi-user setup.

How to Prevent QuickBooks Error 12031

Now that you know how to fix the error, here are a few tips to help prevent QuickBooks Error 12031 from occurring again:

  1. Maintain a Stable Internet Connection: Regularly check your internet connection to ensure it’s reliable, especially when updating QuickBooks or processing transactions.

  2. Keep QuickBooks Updated: Always use the latest version of QuickBooks to avoid compatibility issues.

  3. Adjust Your Security Software Settings: Ensure your firewall and antivirus settings are configured to allow QuickBooks access to the internet.

  4. Check System Date and Time Settings: Verify that your computer’s date and time are accurate to avoid syncing issues with external servers.

  5. Backup Your Data Regularly: Always create backups of your QuickBooks company files to avoid data loss from unexpected errors.

Conclusion

QuickBooks Error 12031 can be a hassle, but with the right troubleshooting steps, you can quickly get back on track. By checking your internet connection, adjusting firewall settings, updating QuickBooks, and repairing any corrupted files, you can resolve this error in no time. Regular maintenance of your software and internet settings will help prevent this issue from occurring in the future.

If you’re still encountering QuickBooks Error 12031 or need further assistance, don’t hesitate to reach out to QuickBooks support at 855-389-9729. We’re here to help you get QuickBooks running smoothly again.

QB Support
Author: QB Support