You can contact American Airlines customer service by calling +888.963.1444 (USA) or +44.20.8124.0666 (UK) (24/7). For AAdvantage® members, dial +888.963.1444 (USA) or +44.20.8124.0666 (UK). You can also visit their website (aa.com) for chat support or to submit inquiries. If you’re at the airport, visit an American Airlines counter. For baggage issues, call 1-800-535-5225. Social media support is available on Twitter (@AmericanAir).
This guide will walk you through how to reach American Airlines Customer Service by phone and what to expect during the call.
Step-by-Step Guide to Contacting American Airlines Customer Service by Phone
Learn how to contact American Airlines customer service by phone, chat, email or social media for any queries related to flights, refund and cancellations. Find the official website, contact number and FAQs for American Airlines in the U.S.
If you want to speak to a representative at American Airlines, follow these steps:
Step 1: Find the Correct American Airlines Customer Service Phone Number
American Airlines offers different phone numbers based on the type of service you need. Here are some key contact numbers:
- General Customer Service (USA & Canada): +888.963.1444 (USA) or +44.20.8124.0666 (UK) (Available 24/7)
- International Customer Service: Call the country-specific number from the American Airlines Customer Service portal.
- AAdvantage Customer Service (Loyalty Program): +888.963.1444 (USA) or +44.20.8124.0666 (UK)
- Baggage Claims & Tracking: 1-800-535-5225
- Group & Meeting Travel: +888.963.1444 (USA) or +44.20.8124.0666 (UK)
- Hearing & Speech Impaired (TTY): 711 (Relay Services)
If calling from another country, check American Airlines’ official website for the local customer service phone number.
Step 2: Call American Airlines Customer Service Phone Number
Once you have the correct customer service phone number, dial it from your phone +888.963.1444 (USA) or +44.20.8124.0666 (UK).
✔ Make sure you have all your booking details ready, such as your ticket number, confirmation code, or frequent flyer details.
✔ Call during non-peak hours to avoid long wait times. Early mornings and late evenings usually have shorter wait times.
Step 3: Navigate the Phone Menu Options
When you call American Airlines Customer Service, you will hear an automated menu system.
📞 Listen carefully and select the appropriate option based on your query.
Common Menu Options:
- Press 1 for flight reservations.
- Press 2 for changes and cancellations.
- Press 3 for baggage inquiries.
- Press 4 for AAdvantage membership help.
- Press 0 to speak directly to a live representative.
🔹 If you’re unsure, press “0” or say “representative” to speak to an agent.
Step 4: Speak to a Live Customer Service Representative
After navigating the menu, you will be connected to a live agent.
✔ Be polite and explain your issue clearly.
✔ Have your travel details ready for faster resolution.
✔ If needed, ask to be transferred to a supervisor for escalated issues.
Step 5: Follow Up If Necessary
If your issue is not resolved, you may need to follow up:
✔ Take note of the agent’s name and reference number for future communication.
✔ If necessary, call again or use other customer service options like email or chat.
