The North America Self-Service Kiosks Market is poised for significant growth, with projections indicating an increase from US 4,999.74 million in 2019 to US 4,999.74 million in 2019 to US 8,568.29 million by 2027, at a CAGR of 7.2% during the forecast period (2020–2027). This growth is driven by technological advancements and the increasing adoption of self-service kiosks across various industries. However, challenges such as high installation and maintenance costs may hinder market expansion.
𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐏𝐃𝐅 𝐁𝐫𝐨𝐜𝐡𝐮𝐫𝐞 – https://www.businessmarketinsights.com/sample/TIPRE00021065
Key Market Insights:
- Component Segmentation:
- Hardware: Dominated the market in 2019, accounting for the largest share. This segment includes the physical components of kiosks, such as touchscreens, card readers, and printers.
- Software: Enables the functionality of kiosks, including user interfaces and backend systems.
- Service: Includes maintenance, installation, and support services.
- Type Segmentation:
- Information Kiosks: Held the largest market share in 2019. These kiosks provide users with information, such as wayfinding or product details.
- Ticketing and Check-In Kiosks: Widely used in transportation, hospitality, and entertainment sectors.
- Employment Kiosks: Used for job applications and employee management.
- End-User Segmentation:
- Retail: The largest end-user segment in 2019, driven by the need for enhanced customer experience and operational efficiency.
- Hospitality: Includes kiosks for check-in, ordering, and payment in hotels and restaurants.
- Healthcare: Gained traction during the COVID-19 pandemic for patient check-ins and information dissemination.
- Financial Services: Includes ATMs and banking kiosks.
- Others: Covers sectors like education and government.
- Country Segmentation:
- US: The largest market in North America, driven by high adoption rates in retail and hospitality.
- Canada: Steady growth due to increasing demand for self-service solutions.
- Mexico: Emerging market with growing adoption in retail and healthcare.
Impact of COVID-19:
The pandemic significantly impacted the North America self-service kiosks market, particularly in the retail and hospitality sectors. In 2020, many retail stores temporarily closed, and hospitality businesses faced operational challenges. However, the healthcare sector remained resilient, with increased adoption of kiosks for patient management. While some companies delayed or scrapped kiosk implementation plans in 2020, the market is expected to recover as lockdowns ease and businesses resume operations.
Competitive Landscape:
Key players in the North America self-service kiosks market include:
- Acrelec SAS
- Diebold Nixdorf, Inc.
- Embross
- Gemalto NV (part of Thales Group)
- KIOSK Information Systems, Inc.
- Meridian Kiosks
- NCR Corporation
- Olea Kiosks Inc.
- Posiflex Technology, Inc.
- VeriFone, Inc.
These companies are focusing on organic growth strategies, such as product launches and expansions, to maintain their market position. For example:
- NCR Corporation partnered with ClearPath, Inc. to pilot self-service kiosks for U.S. immigration forms, enhancing efficiency and reducing costs.
Market Trends:
- Technological Advancements: Innovations in touchscreen technology, AI, and IoT are driving kiosk adoption.
- Contactless Solutions: The pandemic accelerated the demand for contactless kiosks in retail, hospitality, and healthcare.
- Customization: Businesses are increasingly adopting customized kiosks to meet specific operational needs.
Conclusion:
The North America self-service kiosks market is set for robust growth, driven by technological advancements and the need for operational efficiency across industries. While the COVID-19 pandemic posed challenges, the market is expected to rebound as businesses resume operations and adopt self-service solutions. The hardware segment will continue to dominate, with retail remaining the largest end-user sector. Key players are leveraging innovation and strategic partnerships to capitalize on emerging opportunities in this dynamic market.
About Us:
Business Market Insights is a market research platform that provides subscription service for industry and company reports. Our research team has extensive professional expertise in domains such as Electronics & Semiconductor; Aerospace & Défense; Automotive & Transportation; Energy & Power; Healthcare; Manufacturing & Construction; Food & Beverages; Chemicals & Materials; and Technology, Media, & Telecommunications
Author’s Bio:
Snehal
Senior Market Research Expert at Business Market Insights
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