High levels of efficiency and customer satisfaction are crucial for success in the hospitality realm, and this is why having comprehensive hotel management software is important. It helps in streamlining processes, maximizing revenues, and improving the overall satisfaction of the guests. Soft Mingle, a renowned company in the software solutions space and a subsidiary of DW Solution Online LTD, has offered a perfect solution to hoteliers with its all-in-one Hotel & Guest House Management System. As the name suggests, it covers all areas and is perfect for international hoteliers and guest house owners.
Key Features of Our Hotel & Guest House Management System
- Stress Free Reservation & Booking Management
Never lose sight of your primary objective – maximizing booking and revenue. Our fully integrated system enables multiple channels of booking including online and offline. It also features a user-friendly room availability calendar, flexible booking, and OTA connectivity with major players such as Booking.com, Airbnb, and Expedia. Our proprietary platform enhances the efficiency of operations for both short- and long-term reservations, and everything in between.
- Intelligent Guest Management
The most crucial aspect of the hospitality industry is retaining customers and enhancing their experience. The guest management module allows for building guest profiles, preference, special requests, and automating check in and check out for a superior guest management experience.
- Automated Room and Stock Management
Instant data from our CRM enables us to track the status of rooms and available stocks in real time. From room type categorization (Single, Double, Suite, etc.) to housekeeping and maintenance assignments are updated automatically. Our system also tracks the occupancy status of each room: occupied, vacant, or in cleaning. During stock management, clients’ toiletries, linens, minibar products, and other stock items are tracked for proper stock levels.
- Automated Invoice and Payment Processing
Our cloud based accounting system allows clients to be more accurate while processing invoices. Automatic invoicing is possible, while clients’ payment methods are not limited to just credit/debit cards. UPI, internet wallets, net banking are also accepted. Partial payments, refunds, and tax compliance are all easily managed (GST, VAT, etc.).
- Optimized Staff and Cleaning Staff Management
With our service, staffing functions, such as recruiting, role assignment, cleaning task allocation, and work performance supervision are all very flexible. Shift management, task management, and real time supervision ensure efficient and smooth running of the hotel operations.
- Integration of Services Sales by POS Systems
Orders from hotel restaurants, as well as room services, laundry, and even spa treatments, are all billed internally. Each department of the hotel can conduct business without the fear of mistakes due to our sophisticated POS system.
- Enhanced Reporting & Analytics
With analytics at your fingertips, making informed decisions is effortless. It offers you valuable insights into occupancy trends, revenue inflow, general guest information, cleaning stats, and financial overviews. Effortlessly generate police reports and other compliance related documentation.
- Security & Compliance
With the GDPR compliant system integrated, you can ensure guest data safety. It also improves the security of the hotel operations through role-based access control, audit logs, tracking system activities, and ensures full compliance with the local laws.
- Multi-Property Management for Hotel Chains
With Soft Mingle, businesses are not restricted to one location. It offers a VPS system to manage all properties from one central location. Guest profiles can be stored in the cloud and accessed from different locations. Inventory management and reporting for hotel chains is handled smoothly as well.
Why Choose Soft Mingle?
Complete Hotel Management System
Soft Mingle uses a single unified system to streamline all necessary aspects of hotel administration like reservation, billing, housekeeping, inventory, staff and more.
Easy to use and Flexible
The system has an easy-to-use interface which means all users irrespective of their technical knowledge, can use it and it can also be adapted to the requirements of a small guest house or a big hotel network.
Safe & Compliant
We abide by data protection laws and industry standards to ensure compliance and security in user data.
Best In Class Customer Service & System Mastery Training
Our support specialists are always ready to assist at any time with system implementation, problem solving, and providing ongoing training for the system.
About Soft Mingle
Soft Mingle is an advanced online service provider for the hospitality sector and is part of DW Solution Online LTD. Our goal is to improve hotel management with advanced software assistance, allowing operators to manage resources efficiently.
Soft Mingle’s hospitable & boarding house management system allows you to manage your hospitality business better, ensures higher customer satisfaction, and better profit.
Don’t be left behind in hospitality management!
Give us a call today for more details or a free demo.
PH#03009569385
Email: dwsoftmingle@gmail.com
