If you need to cancel your Xfinity (Comcast) service and are looking for the steps to do so, here’s a simplified guide:
How to Cancel Xfinity (Comcast) Service
- prepare Your Account Details
- Have your Xfinity account number, name on the account, and security PIN (if applicable) ready. You will need this information to verify your identity.
- Contact Xfinity Customer Support
You have a few ways to cancel your Xfinity service:
- Phone: Call Xfinity Customer Service at +1805-626-8396 Be ready to hold, as wait times can be long. Once you reach a representative, ask to cancel your service. They may offer incentives to keep you as a customer, but you can simply insist on cancellation.
- Online Chat: Visit Xfinity Support and click the “Chat with Xfinity Support” option.
This method allows you to cancel your service without needing to call, though wait times can vary.
- In-Person: Visit an Xfinity store near you to cancel your service in person. You may need to return your equipment (such as your modem or cable box) at the store.
- Return Your Equipment
If you’re renting equipment (modems, cable boxes, etc.), you will need to return it to avoid extra charges.
- You can return the equipment at an Xfinity store or ship it back using a prepaid return label, which they will provide.
- Make sure to get a receipt for any equipment returned.
- Confirm the Cancellation
Once you’ve requested cancellation, ask for written confirmation via email or mail. This will help ensure that you won’t be billed after cancellation.
- Check for Fees or Final Charges
- If you’re under a contract, you may face early termination fees.
- Make sure to clear any remaining balance on your account.
- Follow Up
- After canceling, check your account for the next couple of months to make sure no further charges are applied.
