When planning a trip, things don’t always go as expected, and you might find yourself needing to cancel a flight. If you’ve booked with TAP Air Portugal and need to make changes to your travel plans, understanding the airline’s cancellation policy will help you navigate the process smoothly. Below, we’ll outline everything you need to know about TAP Air Portugal cancellation policy, including their 24-hour rule, how to cancel a flight, applicable fees, and how refunds work.
TAP Air Portugal 24-Hour Cancellation Policy
TAP Air Portugal offers a flexible 24-hour cancellation policy, allowing passengers to cancel their flights without penalty under certain conditions. This is especially useful if your travel plans change unexpectedly or if you’ve booked a flight by mistake.
What is TAP Air Portugal’s 24-Hour Rule?
If you cancel your flight within 24 hours of booking and your scheduled departure date is at least seven days away, you are eligible for a full refund. This rule applies to all types of fares, including non-refundable tickets. It ensures that travellers have a grace period to correct any booking mistakes or adjust travel plans without worrying about incurring cancellation fees.
Exceptions to the 24-Hour Rule
- If the flight departs within 7 days of booking, the 24-hour cancellation policy may not apply.
- If the booking was made via a third party (such as a travel agency), different cancellation policies might apply, and the request may need to be made directly with the agency.
How to Cancel TAP Air Portugal Flight
Cancelling a TAP Air Portugal flight is relatively simple, and there are multiple methods available, depending on how you booked your flight.
Online Cancellation
If you booked your flight directly on the TAP Air Portugal website or app, the fastest way to cancel is by accessing your booking online. Here’s a step-by-step guide:
- Go to the TAP Air Portugal website: Navigate to the “Manage Booking” section.
- Log in or retrieve your booking: You can access your reservation using your booking reference number and the last name associated with the booking.
- Select your flight: Once your booking details are visible, select the flight you want to cancel.
- Confirm cancellation: Follow the prompts to confirm your cancellation. If your cancellation is within 24 hours and eligible for a refund, it will be processed automatically.
Cancel Via Phone
If you prefer speaking with someone, you can call the TAP Air Portugal customer service team to assist with the cancellation. Keep in mind that phone cancellation requests may sometimes come with service fees.
Cancel Through Travel Agency
If you booked through a travel agency or third-party website, you’ll need to contact them directly for any cancellations or changes. Policies and processes may vary depending on the agency, so be sure to check their terms as well.
TAP Air Portugal 24-Hour Cancellation Fees
TAP Air Portugal allows free cancellations within 24 hours, provided the conditions mentioned earlier are met. However, if you cancel after the 24-hour window, or if your flight departs within 7 days of booking, you may be subject to cancellation fees.
Cancellation Fees After 24 Hours
- Refundable Tickets: If you have a refundable fare and you cancel after the 24-hour period, you may be eligible for a refund minus any applicable fees.
- Non-Refundable Tickets: For non-refundable tickets, cancellation after the 24-hour period usually results in the loss of the ticket’s value unless specified by the fare conditions. However, TAP Air Portugal often allows passengers to convert the fare into a credit voucher for future travel.
TAP Air Portugal Refund Policy
When cancelling a TAP Air Portugal flight, it’s important to understand the airline’s refund policy. Whether or not you receive a refund depends on the type of ticket you’ve purchased and the time of your cancellation.
Refundable Tickets
If you purchased a refundable fare, you’re entitled to a full refund if you cancel your flight. Refund requests can be made through TAP Air Portugal’s website or by contacting their customer service.
Non-Refundable Tickets
For non-refundable tickets, the airline typically does not provide monetary refunds after the 24-hour window. However, TAP Air Portugal may offer the option to convert the fare into a credit that can be used on future flights. This credit is generally valid for one year from the date of issue.
Processing Time for Refunds
Refunds are typically processed within 7 to 10 business days, although the exact time may vary depending on your payment method and bank.
Conclusion
TAP Air Portugal offers a straightforward cancellation policy that provides travellers with flexibility, especially within the first 24 hours of booking. Whether you’re cancelling online, through customer service, or via a travel agent, understanding the airline’s rules and potential fees can help you navigate cancellations more effectively. Always check your ticket type to see what kind of refund or credit you’re eligible for and remember that cancellations made within 24 hours of booking come with the added benefit of a full refund in most cases.
Author: Leena Smith
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