We all have had to face a tech problem in the past that required us to seek tech support. The pain can range all over the place, and it could be a problem with your printer, computer, or, who knows, maybe even your cell phone. When it’s time to try and find tech support, to get the help you want, here are a few tips on things to do when submitting requests for tech support or even just doing a quick web search for it.
Be More Specific
This is the main one. If someone came to me and said, “my computer isn’t working, how do I fix it?” I could not help them. This request is too generic. It has no detail whatsoever. I can already start asking questions like, what is it showing you? When did this happen? What were you doing at the time? These are just a couple of things I might ask the person asking for my tech support. You got to tell me what’s not working.
After I get the answers to these questions, I would still have to ask more such as, what OS does it run? How long have you had it? What OEM made the computer? Of course, if you are using something other than a computer trying to get tech support, adjust the questions you will need to answer in your request to suit that piece of technology. Another good thing to include here would be the specs of the computer.
Tech support will want to know things like what the computer’s CPU is and how much RAM you have. These are all important in case maybe someone else has had the same issue with that same RAM company or something like that. If someone had the same problem, tech support would be much quicker to troubleshoot it.
Include Model Numbers In Your Tech Support Request
This can help tech support a lot if they can get the model number of the computer, printer, etc., you are trying to get tech support for. If you include this, they may not even need to ask for the computer’s specifications. They will be able to research your model number and find all that and more about the computer. This is also something super helpful to use when searching Google or other search engines for tech support. You can get help or advice from people who know your technology exactly and maybe have encountered this issue in the past and learned how to troubleshoot it.
Don’t Be Afraid to Write a Little
If you are posting your request on a Q&A site or support forum, for example, don’t be afraid to write a good paragraph or two on what exactly is up with this particular piece of technology you need support for. If the site has some good people, they will read it and will be able to provide much better support to you because they know at least what is happening.
Include Screenshots or Video
If it is possible, try including screenshots or pictures with your requests. If the error has a sequence, maybe even try getting a video up on YouTube so people can see what is happening. A visual can always help people know, so they don’t have to make their vision in their head. If you have to, don’t be afraid to use a camera and take a screen picture if you can’t get a screenshot. The quality obviously won’t be as good if you go down this path, but at least you have a visual for those trying to aid you with tech support.
Overall the main idea here is detail, detail, and, you guessed it, more detail! If you can get this idea down, you will be on your way to submitting better tech support requests that will get you the answers you need faster. After all, everyone wants the problem fixed now! I genuinely believe that following these tips can get you closer to that. Though, one more thing, if you can get on phone support, do it! That is a perfect thing! Phone support allows you to explain, using the power of your voice, in real-time. So, if that is an option, use it! Do you have some tips? Leave them as a comment!
Business Models, Commerce and Market Structure
One crucial way information technology affects work is by reducing the importance of distance. In many industries, the geographic distribution of work is changing significantly. For instance, some software firms have found that they can overcome the tight local market for software engineers by sending projects to India or other nations where the wages are much lower.
Furthermore, such arrangements can take advantage of the time differences to work on critical projects nearly around the clock. Firms can outsource their manufacturing to other nations and rely on telecommunications to keep marketing, R&D, and distribution teams in close contact with the manufacturing groups.
The technology enables various types of work and employment to be decoupled from one another. Thus the technology can help a finer division of labor among countries, affecting the relative demand for various skills in each nation. Firms have greater freedom to locate their economic activities, creating greater competition among regions in infrastructure, labor, capital, and other resource markets. It also opens the door for regulatory arbitrage: firms can increasingly choose which tax authority and other regulations apply.
Computers and communication technologies also promote more market-like forms of production and distribution. An infrastructure of computing and communication technology, providing 24-hour access at low cost to almost any kind of price and product information desired by buyers, will reduce the informational barriers to efficient market operation. This infrastructure might also allow for effecting real-time transactions and make intermediaries such as sales clerks, stockbrokers, and travel agents, whose function is to provide an essential information link between buyers and sellers, redundant. Removal of intermediaries would reduce the production and distribution value chain costs.
The information technologies have facilitated the evolution of enhanced mail order retailing, in which goods can be ordered quickly by using telephones or computer networks and then dispatched by suppliers through integrated transport companies that rely extensively on computers and communication technologies to control their operations. Nonphysical goods, such as software, can be shipped electronically, eliminating the entire transport channel. Payments can be made in new ways. The result is disintermediation throughout the distribution channel, cost reduction, lower end-consumer prices, and higher profit margins.