Did your printer shut down without explanation? If it’s stopped responding, don’t rush to take your printer off to a repair shop since solutions to this type of issue are quite straightforward. You can tackle yourself, even with no technical knowledge whatsoever. Don’t fret if you don’t know how to fix Brother printer offline because we’ve created a complete guide to help you. Let’s get started by looking at what the issue is and the reason it occurs.

Why does my printer say offline, but it’s not?

While printing, your computer (or computer) “thinks” that the printer is offline even although it’s on and printing. This happens most often when there’s an issue between your printer and device. Sometimes, it could be an easy issue of unintentional cable connection or paper jam.

A printer offline issue may also be an indication of an internal setting problem with your printer or computer. It may differ based on the type of printer you have and whether you’re using the Windows PC or Mac computer to print. Let’s look at the various options that you can employ when your printer isn’t responding.

Troubleshoot Offline Printer Issues Basic steps

The printer might be unresponsive and offline due to the fact that you did not switch it on, turn off sleep mode or ensure that the cable is connected correctly. Follow these 3 steps to resolve any offline printer issue directly from the printer’s device.

Step 1: Review and make sure your printer is in good shape

  1. The printer may be offline if it’s not on or capable of communicating. Make sure it’s in the right place to print and work on a different device.
  2. Make sure the printer has been switched off or is asleep. Turn it off by pressing the power button. on or to wake it up.
  3. Make sure there’s paper in the tray for input and the correct toner or ink cartridges are in use. For instance, a Canon Pixma model MG3620, for instance, could shut down if you’re not using PG-240 and CL-241 cartridges.
  4. The control panel for the printer must not display errors and flashing lights.
  5. Restart your printer and print one test print to see whether the issue has been resolved.

Step 2: Ensure that your printer is connected correctly

Make sure the printing device’s USB or Ethernet cord is securely connected to both ends. You can use a different USB as well as an Ethernet cord to determine whether your current cord is defective. If the other one does not work, then you’ve used a defective cord.

For wireless printers, be sure that they’re attached to your wireless network.  If your printer is able to connect to your computer or laptop via the cable connection without problem. If that’s the scenario, the network connection you are using is not working.

Step 3: Perform an Energy Cycle for a Printer

  1. Click the Power button, then disconnect the power cord to shut off your printer completely.
  2. Give it 30 seconds before plugging it back in before turning on the printer.
  3. Perform a test print to determine whether the printer is operating correctly this time around.

What can I do to fix my printer that isn’t responding? (Windows)

The printer might not be working because it’s not able to properly communicate the printer with your Windows PC. Follow the steps to fix the issue with your printer that is offline.

Print your printer as the default printer

Click the Start button, and then navigate the Settings tab, then Devices > Printers and scanners. Choose your printer in the list, and then select the Open queue. Click on Printer, then to set it as the default printer and then unblock off the printing and use printer Offline if they’re chosen. After you click OK, when the warning message “Windows will not manage your default printer,” pops up.

Clear Print queue

Click the Start button, and then navigate into Settings, Devices and Printers, and scanners. Select your printer from the list. Click to open the queue. Select Document Name and then click on the documents on the list. Open Document, after that click Cancel.

Restart Print Spooler Service

Utilizing the search box, typically found next to the button to start, type in “services” and select Services from the results. Locate and right-click the Print Spooler service, and then select Restart.

Connect your printer to your computer

Click the Start button, and then navigate the Settings tab, then Devices > Printers and scanners. Select your printer from the list, then click Remove device, and then yes. Return to Printers & scanners and click Add a scanner or printer and then follow the on-screen directions to include your printer again.

Start your Windows PC

If you restart your Windows PC You’ll be refreshing the components and services that are required to ensure correct communication between your printer as well as your PC.

How can make my printer stop going offline? (Mac)

You’ve just discovered how to fix an offline printer issue on a Windows PC. This time, you’ll be able to solve the issue using the Mac computer.

Check that your printer is correctly connected

The first step is to make sure there is a connection that connects your printer to your Mac computer that is stable. There are two methods to go with this and it’s contingent on the type of connection and whether it’s wired (USB) or wireless.

Check for USB Connection

  1. Switch on your printer, and wait 5 seconds before you move on.
  2. Remove the USB cord from the printer
  3. Switch off your printer. The printer will complete printing queued documents and stop generating noise before you proceed.
  4. Within 5 seconds of this, connect the USB cord to the printer. Check that it’s connected to the printer.
  5. If the printer begins printing wait for it to complete.
  6. Print a test print to determine whether the offline issue with your printer has been solved.

Check Wireless Connection

  1. Restart your printer, and wait for it to go into silence before moving on to the next step.
  2. If the printer is not responding If the printer is still not responding, try restarting your router or internet access point by disconnecting its power cord.
  3. Ten seconds is the minimum before plugging in the router’s power cable.
  4. The router should be able to connect to the Internet. You should wait for a signal that indicates connectivity to appear before proceeding.
  5. Make sure you restart Your Mac computer.
  6. Select the Apple icon > Preferences > Scanners and Printers
  7. If you are able to locate and select your printer from the devices list this indicates that it is now hooked up to the Mac computer.

Eliminate redundant printers from Mac

If you find multiple printers listed on this list, you should take out each of them. Keep the one that is marked as Idle. You can tell whether a printer is in Idle status when the green color of its display is visible. The next step is:

  1. Click on the Printers section and Scanners and then access the list of printers.
  2. Eliminate the redundant printers. Check each printer and press the minus button to take an entry off the list.
  3. Set the idle printer to be the default printer.
  4. Test print the printer to determine whether the printer is capable of responding.

Reset the System for printing. System

Restarting the printing system removes all error-related statuses, removing each printed job and printer and preferences for printers.

  1. Go to the Apple menu and choose the System menu and select Preferences > Print and Fax > Print and Scan or Printers & Scanners.
  2. Right-click on any Printers window, and then choose the Reset option.
  3. After confirming Select Reset.
  4. Enter the Administrator’s name and password, after that, click Ok to finish the process of resetting the Printing system.

If none of the above steps are able to resolve the offline printer error it is possible that you require more advanced troubleshooting methods to resolve the issue. This is the right time to call us to get expert assistance.


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